Airweapon.de scam?

Hello;

I was wondering if some of you might have insights that might help. I placed an order online and paid on the website airweapon.de unfortunately. Since then, I have no news. They have my money, but no signs that they are going to ship the products anytime soon. I tried to contact them multiple times and even filled and signed their document to cancel the order to get my money back. However, I do not receive responses to my emails or my phone calls. It seems that they are not responsive at all. Would you have any advice? What is the process to get m? Should I file a complain to the Police?

Thank you snr and Gabi. So I tried to called them at 4 different days already multiple times. The order was placed the 26th of November. It has been 6 days since I sent them an email. Still no response.

Unfortunately no, I paid with my Mastercard.

Finally managed to get through to them today. They told me they initiated the refund yesterday. I will keep this thread updated for fairness to the shop.